Terms | Day Trips Tenerife

Terms and Conditions

After booking with daytripstenerife.com you will receive a phone call from Graham or Nathan.

Nathan lives in Tenerife and has been selling excursions since 1994

All excursions on this site have been tried and tested by our staff. We have ventured out and carefully selected only the best excursions. We know all the managers personally

Refund Policy.

Day Trips Tenerife will refund 100% of monies paid with more than and no less than 48 hours notice of cancelation. Day Trips Tenerife will refund 50% of monies paid with 24 to 48 hours notice. Day Trips Tenerife will not refund any monies with less than 24 hours notice of cancelation, unless by Spanish law a sick note or doctors letter is provided as evidence.

With over 30 years of experience specializing in excursions, we have carefully selected for you the most popular activities, tourist routes and points of interest in Tenerife.

Our mission is that you have a great time, at the best price, and that Tenerife and its wide range of tourist activities leave you with unforgettable memories.

Our commercial department remains at your entire disposal on

If you are part of a group, feel free to contact us. It would be a pleasure to assist you in the organization of your different excursions, at a highly-competitive price.

Terms and Conditions.

Key words

Suppliers = The companies and peoples who organize and run the excursions.

User = you who buy a ticket

We = Graham Hevey and Nathan Baxter only

The Company = sole traders Nathan Baxter and Graham Hevey

1. PURPOSE

The purpose of this Agreement is to regulate the Terms and Conditions applicable to the reservation service through the website www.daytripstenerife.com (referred to also as “Platform”), that belongs to Graham Hevey, a sole trader dedicated to advertising excursions and activities offered by third-party companies in Tenerife.

3. WHAT WE DO

On our website www.daytripstenerife.com we advertise various excursions and activities in Tenerife offered by third-party companies. When you buy one or more of these excursions and activities on our website, you are not buying any item or product from us, but directly from the Supplier who rents or owns the boats, cars, bikes, buggies and coaches that are used to perform the excursion. Service Agreements are concluded by us on behalf and for the account of the Suppliers. We act as a commercial agent for the Suppliers and we are commissioned and authorized by the Suppliers to conclude transactions directly between Suppliers and Users, for example, we have booked an excursion for you. We are authorised to take payments from the Users on behalf of the the Suppliers. We do not offer any activities ourselves and therefore do not become your contractual party to any Service Agreement. The insurance policies are bought and owned by the Supplier.

We do not act as the organizer, the owner, reseller or other contractual partner in relation to the Service Agreement with you. We receive a commission from the Supplier for brokering the Service Agreement.

4. AUTHORISED USE OF THE SITE AND CONTENT

You are authorised to access the contents of this website each time you strictly commit to a correct use in accordance with these terms, in particular the intellectual and industrial property rights granted by law which are taken in detail in the corresponding section of this articulated and for which the use of the same in fraudulent form is expressly prohibited, for illicit or commercial purposes, without express written authorization from the owner. TENERIFE TRIPS reserves the right to prevent users who violate these conditions from accessing its website and its contents at any time and without notice. Day Trips Tenerife reserves the right to eliminate or suspend the information on www.daytripstenerife.com in whole or in part, to modify the structure and content of this website without prior notice and to limit or not allow access to such information.

Day Trips Tenerife reserves the right to modify, in accordance with current laws, these terms and conditions, the privacy policy and the cookies policy unilaterally and without prior notice, with the sole obligation to inform the user of the modifications made through our website
https:// www.daytripstenerife.com

5. INTELLECTUAL PROPERTY, RULES AND PROHIBITIONS

Day Trips Tenerife reserves all the intellectual and industrial property rights derived from this website, requiring express authorization in writing from Day Trips Tenerife for any exercise and use of them. This reservation of rights covers both the content that can be included and distributed through this website under any format, as well as the code, design and navigation structure of the website.

Unless otherwise stated, Day Trips Tenerife and/or it’s licensors own the intellectual property rights for all material on Day Trips Tenerife. All intellectual property rights are reserved. You may view and/or print pages from https://daytripstenerife.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

republish material from https://www.daytripstenerife.com
sell, rent or sub-license material from https:// www.daytripstenerife.com
reproduce, duplicate or copy material from https:// www.daytripstenerife.com
reallocate content from https:// www.daytripstenerife.com
circulate content that is criminal, violent, pornographic, racist, xenophobic, offensive, advocating terrorism or, in general, contrary to law or public order
introduce computer viruses in the network or carry out actions that could alter, spoil, interrupt or generate errors or damages in the electronic documents, data or physical and logical systems of Day Trips Tenerife or third parties, as well as hinder the access of other Users to the website and its services
try to access restricted areas of the computer systems of Day Trips Tenerife or third parties and, where appropriate, extract information;
impersonate the identity of another User, public administrations or a third party;
collect data for advertising purposes and send advertising of any kind and communications for sale or other commercial purposes without prior request or consent.

6. IFRAMES

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our website.

7. PAYMENT METHOD AND CANCELLATION POLICY

Products must be paid for by using a Debit/Credit Card or PayPal account. Our system is totally confidential and secure and the data provided by users cannot be viewed by third parties.

Day Trips Tenerife does not save data in relationship with the payments made by its users. Information provided will be sent directly to the bank’s payment gateway.

If you need to cancel a booked excursion or request a refund, you must do it sending a message to our e-mail providing your full name, the booking number and the date of the excursion. Cancellations and refunds will be governed according to the following cancellation policy. See section 1

If you cancel your reservation:

With at least 48 hours before starting the booked excursion (Tenerife local time), you will be returned 100% of the amount paid and you will be refunded.
Less than 48 to 24 hours before starting the booked excursion (Tenerife local time), 50% of the amount paid will be retained, so you will not be entitled to a full refund.
Less than 24 hours you will not receive a refund.

These conditions will also apply to cases of waiver or not presentation. The corresponding refund will be made between 24 and 48 hours from the cancellation of the excursion in the same payment method with which you paid the reservation and it will be notified to you through an email, WhatsApp message or direct phone call. Once the order is given, refunds made with Debit/Credit Card can take 5 to 10 business days to appear reflected in your bank account. Payments made through Paypal will be paid in less than 24 hours.

7. BOOKING AND CONFIRMATION OF EXCURSIONS

To make the reservation of the excursions offered by Day Trips Tenerife, you must follow the process established on the platform. Specifically, you must select the excursion of interest, the schedule, the number of participants, and fill in the online reservation form with the personal data requested. It is important that you review the information provided and correct any errors before making the confirmation of your reservation, since once you click on the confirmation tab you will not be able to modify your data.

Before booking and paying for an excursion on the website of Day Trips Tenerife, it is essential that you book your trip with at least 3 days notice. This indication is communicated on the website on the page of each excursion. If the user proceeds to pay for an excursion without having verified its availability, meaning booking less than 3 days, Day Trips Tenerife reserves the right to cancel the reservation if it is impossible to organize the selected activity on the selected date and time. If this is the case, the staff of Day Trips Tenerife will contact the user by phone to propose an alternative date and time; if the user cannot do the excursion in question on a date and time other than those selected, Day Trips Tenerife will refund 97% of the total amount.

During the payment process on the website, you are indicating that you have read and accept the Terms and Conditions of Day Trips Tenerife. We recommend that you take into account our Cancellation Policy before making your reservation. Once your reservation has been paid, it will be processed by Day Trips Tenerife depending on the excursion booked, you can receive the ticket immediately, or within a maximum period of 24 hours, by e-mail or WhatsApp message.

2. Refund Policy.

8. VALIDITY

In the event that any provision or portion thereof of this notice is held invalid, that fact shall not affect the validity of the remaining.

9. RESPONSIBILITY FOR ANY DAMAGES OR PROBLEMS DURING THE EXCURSIONS

Day Trips Tenerife assumes no responsibility for any loss, injury, problems or damages that may arise during the course of the excursions and recreational activities offered through the site www.daytripstenerife.com, for which the User and the Supplier that conducts the activity physically will be fully responsible.

All prices published on our website include IGIC (Impuesto General Indirecto Canario).

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to â€” and maintained on â€” computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

Day Trips Tenerife may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, You can contact us:

By email: Info@daytriptenerife.com
By phone number: +44 07552554435